Assistant Manager - Service Experience - The Parke Rack

Nordstrom • Cedar Park, TX

2d • $17 - $27

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience practices and a team of specialists. The role focuses on adopting processes and technology that improve the customer experience, coaching and education, integrating customer-driven change across merchandising and store teams, and supporting financial and operational efficiencies. The position also performs applicable Service Experience, Cash Room, and Communication procedures.

Requirements

• Demonstrated skills in influencing and collaborating, with a commitment to driving results and providing an exceptional customer experience.
• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication skills and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• High school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and adoption of processes, technology, and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching a team of specialists who drive education through influence and coaching to promote adoption of new behaviors and processes.
• Build relationships with merchandising and store teams to help lead and integrate change that advances customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Help protect the security and privacy of customer information through education, compliance, and issue disposition.
• Perform applicable Service Experience, Cash Room, and Communication procedures.

Benefits

• Medical, vision, and dental benefits.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Position may be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED