Manager- Service Experience- Interstate Shopping Center Rack

Nordstrom•Ramsey, NJ

About The Position

The Service Experience Manager mentors and motivates a team while driving store business. The role supports and educates employees on Service Experience initiatives, including the Nordstrom Rewards program and gift card sales, and helps employees use tools, processes, and systems to improve the customer shopping experience and increase sales. The manager creates a business plan to help the team achieve service and sales goals and drives continuous improvements within the department.

Requirements

At least 1 year of successful retail management experience.
Ability to develop and maintain productive relationships with the store manager, area or regional manager, and other leaders.
Exceptional customer service skills and a passion for inspiring others to deliver outstanding service.
Dynamic leadership skills and a proven ability to motivate and develop future leaders.
Proven track record of using key metrics to identify opportunities and drive business.
Effective communication skills.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

For Nordstrom Rack roles, prior experience in a Nordstrom Store is preferred.

Responsibilities

Drive store volume by supporting and educating employees on Service Experience initiatives, including the Nordstrom Rewards program and gift card sales.
Recruit, hire, train, develop, and motivate the team.
Support the team as it educates and assists employees on tools, processes, and systems that improve the customer shopping experience and increase sales.
Create a business plan that enables the team to meet service and sales goals.
Drive continuous improvements to support the success of the department.