Assistant Manager - Service Experience - Desert Ridge Marketplace Rack
About The Position
The Assistant Manager - Service Experience supports the Service Experience Manager in leading service-experience initiatives, coaching specialists, integrating change, and improving operational efficiency. The role focuses on adopting technology and processes that enhance the customer experience, protecting customer information, and completing applicable Service Experience, Cash Room, and Communication procedures. The position is suited to a goal-oriented, enthusiastic candidate with an interest in fashion, demonstrated collaboration and influencing skills, and a commitment to results and exceptional customer service.
Requirements
- Track record of successful results, such as strong productivity and achievement of goals.
- Strong organizational, delegation, and follow-through skills.
- Clear and effective written and verbal communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Nice To Haves
- Ambition to grow as a leader and pursue future opportunities as a Department Manager.
- High school diploma or equivalent (preferred).
Responsibilities
- Demonstrate ownership of disciplines and adoption of processes and technology that enhance the customer experience.
- Assist the Service Experience Manager in coaching a team of specialists who drive education through influence and coaching to support adoption of new behaviors and processes.
- Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
- Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
- Perform applicable Service Experience, Cash Room, and Communication procedures.
Benefits
- Medical, vision, and dental coverage options.
- Retirement benefits, including 401(k).
- Paid time away and PTO accruals.
- Life insurance and disability coverage options.
- Merchandise discount.
- Employee Assistance Program (EAP) resources.
- Holidays.
- May be eligible for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
