Customer Service - Miracle Marketplace Rack

Nordstrom•Miami, FL

7d•$18 - $18

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role focuses on providing a quick and easy customer experience while keeping the store clean and clutter-free. Team members may work in different store areas to maintain the sales floor and stockrooms and help customers find merchandise. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, and ensuring merchandise is checked in and ticketed accurately. Team members use store technologies, follow operational, merchandise, and asset protection standards, and promote initiatives such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and moving fixtures. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use for grasping, fine manipulation, pushing, and pulling. Team members handle bulky and awkward items, including lifting items overhead. Employees regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $17.70–$18.40, depending on location and job-related knowledge, skills, and experience. Some selling employees receive commissions that vary by merchandise category. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources; eligibility requirements may apply based on location, job level, classification, and length of employment. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to continuously move for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating point-of-sale systems, bagging items, and handling bulky or heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly while following quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.