Seasonal Customer Service - Vernon Hills Rack

Nordstrom•Vernon Hills, IL

1d•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for Sales, Customer Service, Stock, and Fulfillment roles at its Vernon Hills location. Team members work in a fast-paced, high-energy environment, collaborate to create a welcoming and inclusive atmosphere, support a quick and easy customer experience, and help keep the store clean and clutter-free. Employees may occasionally work in different areas of the store based on business needs. Applicants can discuss which role interests them during the interview process. Sales and Customer Service responsibilities include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; operating point-of-sale systems; supporting fitting room experiences; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise accurately; using store technologies; following operational, merchandise, and asset protection standards; and promoting initiatives such as Nordstrom Rewards. Stock Support and Fulfillment responsibilities include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and frequent physical activity, including bending, twisting, squatting, flexing, reaching, grasping, pushing, and pulling. Employees regularly lift items up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $17.45–$18.15 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility may vary by location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, reach, grasp, push, and pull.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms; operate point-of-sale systems, bag merchandise, and handle bulky or heavy items.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep the customer experience clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.