Seasonal Customer Service - Bandera Pointe Rack

Nordstrom • San Antonio, TX

2d • $16 - $17 • Onsite

About The Position

The Seasonal Customer Service team member works in a fast-paced, high-energy Nordstrom Rack environment, helping make the customer experience quick, easy, and enjoyable while assisting customers in finding deals. Multiple seasonal customer service roles are available, and applicants can discuss their preferred role during the interview process.

Depending on the role, work includes assisting customers with fitting rooms, sales-floor merchandising, transactions, and customer service; maintaining stockrooms and processing inventory; or receiving and delivering freight, fulfilling and shipping customer orders, and supporting general store operations. Team members use store technologies and inventory management systems, maintain clean and organized selling areas, and provide friendly, timely assistance and resolutions to customers.

Requirements

• Clear and effective communication and strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• For Stock Support or Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• For Sales and Cashier roles, greet customers, take them to fitting rooms, and sort and return clothing to the sales floor.
• Encourage adoption of initiatives such as the Nordstrom Rewards program.
• Keep stockrooms organized and complete inventory processes, including checking in merchandise and ensuring accurate ticketing.
• Help keep the sales floor runway ready through re-merchandising and straightening throughout the day.
• Assist customers with a variety of transactions in a seamless and friendly manner.
• Demonstrate expertise in technologies used in the store environment.
• Defuse customer situations and provide timely, effective resolutions.
• For Stock Support and Fulfillment roles, receive and unload freight, unpack merchandise, and deliver it to selling departments.
• Fulfill customer orders promptly while following quality standards.
• Prepare and ship customer orders according to quality, packing, and shipping standards.
• Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
• Help maintain clean and organized selling floors and stockrooms.
• Provide general store support, such as setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including 401(k).
• Paid time away, PTO accruals, and holidays.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• May be eligible for performance-based incentives or bonuses, subject to applicable eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed