Seasonal Customer Service - Cascade Plaza Rack

Nordstrom•Beaverton, OR

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. The role helps keep the store clean and clutter-free and may involve working in different areas, including Sales, Customer Service, Stock, and Fulfillment. Applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, bagging items, and handling bulky or heavy merchandise. Team members may support fitting rooms, return clothing to the floor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset-protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, processing markdowns, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and hand use. Employees regularly lift items up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $19.15–$19.95 per hour, depending on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating point-of-sale systems and bagging items.
Handle bulky and sometimes heavy merchandise while providing a seamless and friendly customer experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards and promote Nordstrom Rewards.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.