Seasonal Customer Service - Pacific Coast Plaza Rack

Nordstrom•Oceanside, CA

1d•Onsite

About The Position

This seasonal Nordstrom Rack role supports customer service and store operations in a fast-paced, high-energy environment. Team members collaborate to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Employees may work in different areas of the store, including customer service, stock support, and fulfillment. Customer service duties include keeping the salesfloor ready through straightening and re-merchandising; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; supporting fitting room operations; returning merchandise to the salesfloor; organizing stockrooms; ensuring merchandise is checked in and ticketed accurately; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock support and fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and fixture relocation.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems and provide a friendly checkout experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.