Seasonal Customer Service Representative - South Coast Plaza
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions, building trust with customers and teammates, and contributing to a positive team environment. The position requires troubleshooting customer concerns with empathy and sound judgment, using POS and store systems to process transactions and ticket merchandise, protecting customer information, and promoting Nordstrom Loyalty and other tools, software, and services. Hours vary based on business needs and include evenings and weekends. This is a seasonal position at South Coast Plaza.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead and lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally.
Responsibilities
- Provide friendly service by understanding customer needs and managing interactions from start to finish, including returns, exchanges, orders, and pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, and dental insurance
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
