Seasonal Personal Stylist, South Coast Plaza

Macy's•Costa Mesa, CA

8d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you blend results-driven selling with genuine hospitality to create standout holiday shopping experiences. You learn about each customer’s needs, offer personalized recommendations, and connect them with suitable products and services. Through warmth, product knowledge, and a personal approach, you help customers have memorable visits, build trust, meet sales targets, and inspire loyalty. The role is focused on selling and customer experience, not just cashiering, and also includes helping keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top sellers, and staying current on trends and promotions. On the sales floor, they welcome customers and build relationships through friendly, personal conversations. They maintain a shoppable space by merchandising new receipts, processing damages and testers and merchandise selected for return to vendors, updating signs and pricing, and supporting merchandise moves. They share loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and work to improve, learn from each other, achieve sales goals, and deliver individual and store results. Seasonal colleagues are typically scheduled 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations.
Engage customers and use smart selling behaviors to achieve sales goals and targets.
Build customer relationships and encourage loyalty through friendly, personal conversations.
Maintain a clean, organized, inviting, and shoppable sales floor.
Merchandise new receipts and process damages, testers, and selected merchandise returns to vendors.
Update signs and pricing and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.