Seasonal Customer Service - Cascade Plaza Rack

Nordstrom • Beaverton, OR

2d • $19 - $20 • Onsite

About The Position

Seasonal Nordstrom Rack team member role in a fast-paced, high-energy store environment. Team members collaborate to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Roles are available in Sales, Customer Service, Stock, and Fulfillment, with the preferred role discussed during the interview. Employees may occasionally work in different areas of the store to maintain sales floors and stockrooms and help customers find merchandise.

Requirements

• Clear and effective communication and strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky, sometimes awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

• Keep the sales floor runway-ready, sized, and filled through re-merchandising and straightening throughout the day.
• Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems, bag merchandise, and handle bulky or heavy items while providing a friendly experience.
• Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
• Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
• Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
• Demonstrate expertise in store technologies.
• Follow operational, merchandise, and asset-protection standards.
• Promote initiatives such as the Nordstrom Rewards program.
• Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders promptly and according to quality standards.
• Prepare and ship customer orders according to quality, packing, and shipping standards.
• Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
• Help maintain clean, organized selling floors and stockrooms.
• Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.

Benefits

• Medical, vision, and dental coverage options
• Retirement benefits, including 401(k)
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses, subject to applicable conditions

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed