Seasonal Customer Service - Bandera Pointe Rack

Nordstrom • San Antonio, TX

1d

About The Position

Nordstrom Rack is hiring seasonal team members for multiple roles in the Customer Service department. Team members help make the customer experience quick, easy, and enjoyable in a fast-paced, high-energy retail environment. Applicants can discuss which role they are most interested in during the interview process.

Sales and Cashier team members support fitting room experiences, promote Nordstrom initiatives such as Nordstrom Rewards, keep stockrooms organized, complete inventory processes, maintain the sales floor, assist customers with transactions, use store technologies, and resolve customer concerns.

Stock Support and Fulfillment team members receive and process freight, deliver merchandise to selling departments, fulfill and ship customer orders, use inventory management systems, maintain organized selling floors and stockrooms, and provide general store support such as preparing events, completing markdowns, and moving fixtures.

Requirements

• Clear and effective communication and strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• For Stock Support or Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Greet customers and guide them to fitting rooms, then sort and return clothing to the sales floor.
• Encourage and motivate others to adopt initiatives such as the Nordstrom Rewards program.
• Organize stockrooms and complete inventory processes, ensuring merchandise is checked in and ticketed accurately.
• Maintain a runway-ready sales floor by re-merchandising and straightening merchandise throughout the day.
• Assist customers with transactions in a seamless and friendly manner.
• Demonstrate expertise with technologies used in the store environment.
• Defuse customer situations and provide timely, effective resolutions.
• Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
• Fulfill customer orders promptly and according to quality standards.
• Prepare and ship customer orders according to quality, packing, and shipping standards.
• Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
• Help maintain clean, organized selling floors and stockrooms.
• Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.

Benefits

• Medical and vision insurance options.
• Dental insurance.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Position may be eligible for performance-based incentives or bonuses.

What This Job Offers

• Education Level: No Education Listed