Seasonal Customer Service - Elmwood Center Rack
About The Position
Nordstrom Rack is hiring Seasonal Customer Service team members to support a fast-paced, high-energy store environment. Team members collaborate to create a welcoming and inclusive atmosphere, provide quick and easy customer experiences, and keep the store clean and clutter-free. Employees may work in different areas of the store, including sales and customer service or stock support and fulfillment. Sales and customer service work includes maintaining and replenishing the salesfloor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, organizing and returning merchandise, maintaining stockrooms, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support.
Requirements
- Clear, effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- For stock support and fulfillment: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Work with the team to keep the salesfloor ready, sized, and filled through re-merchandising and straightening throughout the day.
- Assist customers with transactions across in-store, online, and mobile platforms using a point-of-sale system; bag items and handle bulky items while providing a friendly experience.
- Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
- Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
- Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
- Demonstrate expertise in technologies used in the store.
- Follow operational, merchandise, and asset protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
- Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
- Fulfill customer orders promptly and according to quality standards.
- Prepare and ship customer orders according to quality, packing, and shipping standards.
- Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
- Help maintain clean and organized selling floors and stockrooms.
- Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.
Benefits
- Medical, vision, and dental benefits.
- Retirement benefits.
- Paid time away, PTO accruals, and holidays.
- Life insurance and disability coverage.
- Merchandise discount.
- Employee Assistance Program resources.
- May be eligible for performance-based incentives or bonuses.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
