Seasonal Customer Service - Vernon Hills Rack

Nordstrom•Vernon Hills, IL

3d•$17 - $18•Onsite

About The Position

This seasonal Nordstrom Rack team member role supports a fast-paced, high-energy store environment by collaborating with teammates to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and keep the store clean and clutter-free. Team members may work in different store areas, including Sales, Customer Service, Stock, and Fulfillment; the specific role can be discussed during the interview. Sales and Customer Service duties include maintaining a salesfloor that is ready for customers through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; operating point-of-sale systems; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; ensuring merchandise is checked in and ticketed accurately; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help provide customers with a quick, easy, and friendly shopping experience.
Keep the store, selling floors, and stockrooms clean and organized.
Maintain the salesfloor through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Check in and accurately ticket merchandise and keep stockrooms organized.
Use technologies required in the store environment and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver freight and newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.