Customer Service - Presidential Markets Rack

Nordstrom•Snellville, GA

18h•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role supports a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different store areas to maintain cleanliness, support stockrooms, and help customers find merchandise. Available areas include Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, and operating point-of-sale systems. Team members may support fitting rooms, sort and return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, and using inventory management systems to scan, process, and research shipments. Team members also help keep selling floors and stockrooms organized and provide general store support, such as setting up special events, organizing backrooms, handling markdowns, and relocating fixtures. The position requires continuous movement for 6–8 hours per shift and regular handling of merchandise. Stock and Fulfillment team members have additional lifting and carrying demands. The listed hourly pay range is $16.45–$17.15; pay offers depend on location and job-related knowledge, skills, and experience.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer atmosphere.
Help provide a quick and easy customer experience and keep the store clean and clutter-free.
Work in different areas of the store as needed.
Keep the salesfloor ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky merchandise.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the salesfloor to maintain a clean customer experience.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise with technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, handling markdowns, and relocating store fixtures.