Customer Service - Chestnut Street Rack

Nordstrom•Philadelphia, PA

1d•$17 - $18

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including the salesfloor and stockrooms, to maintain cleanliness and help customers find merchandise. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service duties include maintaining a ready, sized, and stocked salesfloor through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items and handling bulky or heavy merchandise; supporting fitting room customers and returning clothing to the salesfloor; organizing stockrooms and checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling customer orders, preparing and shipping orders, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, marking down merchandise, and relocating fixtures. The role requires flexibility to work a schedule based on business needs and physical activity throughout each shift.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain the salesfloor by re-merchandising, straightening, sizing, and filling merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems and provide a friendly checkout experience.
Bag items and handle bulky or sometimes heavy merchandise.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.