Assistant Manager - Service Experience - Desert Ridge Marketplace Rack

Nordstrom•Phoenix, AZ

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience operations, coaching specialists, promoting customer-focused change, and improving organizational efficiency. The role calls for a goal-oriented, enthusiastic leader with an interest in fashion who can influence and collaborate to deliver results and an exceptional customer experience. The position also helps manage financial matters and budgets and supports the protection of customer information.

Requirements

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
Track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Demonstrate ownership of disciplines and adoption of processes, using technology and innovation to enhance the customer experience.
Assist the Service Experience Manager in coaching an interactive team of specialists to drive education, influence, and adoption of new behaviors and processes.
Build relationships with merchandising and store teams to help lead and integrate changes that promote customer-driven initiatives.
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
Help protect customer information security and privacy through education, compliance, and disposition of issues.
Perform applicable Service Experience, Cash Room, and Communication procedures.