Assistant Manager - Service Experience - Poplar Commons Rack

Nordstrom • Memphis, TN

2d

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience operations and an interactive team of specialists. The role focuses on adopting processes and technology that enhance the customer experience, educating and coaching employees to adopt new behaviors, and integrating customer-driven changes across merchandising and store teams. It also assists with budgets and financial matters, protects customer information, and performs applicable Service Experience, Cash Room, and Communication procedures.

The ideal candidate is goal-oriented, enthusiastic about fashion, and skilled at influencing and collaborating to achieve results and provide exceptional customer service. This position offers $16.50–$24.25 per hour; pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

• High school diploma or equivalent (preferred).
• Ambition to grow as a leader and pursue future opportunities as a Department Manager.

Responsibilities

• Demonstrate ownership of disciplines and adoption of processes, technology, and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching a team of specialists who drive education through influence and coaching to support adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
• Perform applicable Service Experience, Cash Room, and Communication procedures.

Benefits

• Medical, vision, and dental benefits.
• Retirement benefits.
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Potential eligibility for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED