Service Manager-Bellevue Subaru

Morrie's Auto Group • Bellevue, NE

2d • Onsite

About The Position

The Service Manager combines technical and interpersonal skills to provide a high level of customer service and drive profitability and customer satisfaction within the service department. The role manages Service Advisors and customer follow-up, contributes to recruiting and developing the service team, and supports the General Manager in the overall success of the store. Responsibilities also include managing department payroll and helping maintain a safe, healthy, OSHA-compliant work environment.

Requirements

• Ability to maintain professionalism and confidentiality in sensitive situations.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Attention to detail, organizing, and planning skills.
• At least 3 years of automotive management experience.
• Proven track record in customer service.
• Proficiency operating a personal computer, including Microsoft Outlook, Excel, and Word.

Nice To Haves

• College degree in Business Administration, Business Management, or a related field.
• CDK experience.

Responsibilities

• Provide a high level of customer service in the department by combining technical and people skills.
• Drive service department profitability and customer satisfaction, meeting internal and manufacturer goals.
• Ensure customer follow-up through day-to-day management of Service Advisors and personally address customer issues.
• Participate in recruiting, interviewing, selecting, and developing service team members.
• Assist the General Manager with the overall success of the store, attend store meetings, provide on-the-job training to the service department, and regularly report issues or concerns.
• Manage the department payroll process.
• Help the company maintain a safe and healthy work environment and comply with OSHA standards.
• Demonstrate company-expected behaviors in interactions with customers, coworkers, subordinates, and vendors.

Benefits

• Industry-leading 401(k) and Roth IRA programs with a 4% company match.
• Full medical coverage through BCBS with its largest network.
• HSA and copay plan options.
• Comprehensive dental and vision coverage.
• PTO accrual starting at two weeks.
• Free life insurance for all employees.
• AD&D, short- and long-term disability coverage, and voluntary life insurance.
• Flexible spending plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed