Service Manager-Bellevue Hyundai
About The Position
Morrie's Auto Group is hiring a Service Manager for Morrie's Bellevue Hyundai in Bellevue, Nebraska. The role combines technical and interpersonal skills to provide a high level of customer service while driving service department profitability and customer satisfaction (CSI), meeting internal and manufacturer goals. The manager oversees day-to-day Service Advisor activities and customer follow-up, helps recruit and develop the service team, supports the General Manager in the overall success of the store, manages the department payroll process, and helps maintain a safe, healthy, OSHA-compliant workplace. The position also requires conduct consistent with the company's expectations when interacting with customers, colleagues, subordinates, and vendors. Morrie's Auto Group describes itself as a privately owned dealership group with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. It emphasizes employee development, management growth opportunities, and a positive, inclusive culture.
Requirements
- At least 3 years of automotive management experience.
- Proven track record in customer service.
- Strong verbal and written communication skills.
- Ability to maintain professionalism and confidentiality in sensitive situations.
- Professional personal presentation.
- Attention to detail, organizing, and planning skills.
- Proficiency using a personal computer and Microsoft Office applications, including Outlook, Excel, and Word.
Nice To Haves
- College degree in Business Administration, Business Management, or a related field.
- CDK experience.
Responsibilities
- Combine technical and interpersonal skills to provide a high level of customer service within the department.
- Drive service department profitability and CSI while meeting internal and manufacturer goals.
- Ensure customer follow-up through day-to-day management of Service Advisors and personally handle customer issues.
- Participate in recruiting, interviewing, selecting, and developing the service team.
- Assist the General Manager with the overall success of the store, including participating in store meetings, providing on-the-job training to the service department, and reporting issues or concerns.
- Manage the department payroll process.
- Help provide a safe and healthy work environment and meet OSHA compliance standards.
- Demonstrate company-expected behaviors in interactions with customers, co-workers, subordinates, and vendors.
Benefits
- 401(k) and Roth IRA programs with a 4% company match.
- Medical coverage through BCBS.
- HSA and copay plan options.
- Dental and vision coverage.
- PTO accrual starting at two weeks.
- Free life insurance for all employees.
- AD&D, short- and long-term disability coverage, and voluntary life insurance.
- Flexible spending plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
