Merchandising Service Manager

Lowe's Companies, Inc.•San Antonio, TX

9d•Onsite

About The Position

The Merchandising Service Manager leads the Merchandising Service team and oversees project execution, customer service, in-stock standards, pricing, displays, and store cleanliness and safety. The role schedules and develops associates, manages project-related expenses and payroll, resolves issues, and communicates execution updates and improvement opportunities across store, field, and corporate teams. The manager also leads teams of 11–21 people, including merchandising live goods in garden centers, and collaborates with Field Project Managers on large third-party labor projects when needed. The manager supports customers and employees through Lowe’s customer service policies and programs, helps customers find and understand merchandise, and ensures accurate product, pricing, signage, and warranty information. The role oversees stocking, planogram compliance, display resets, product staging, buyback preparation, and damaged-product processing. It also promotes clean, organized, and safe stores, follows applicable safety requirements, operates store equipment as needed, and ensures compliance with state-specific price-change guidelines.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Schedule the Merchandising Service team and manage resources to execute projects efficiently in support of the Merchandising Service strategy.
Guide Merchandising Service Associates on project priorities, scheduling, expectations, and resource needs.
Onboard, train, coach, mentor, and manage the performance of Merchandising Service Associates; create tailored development plans based on metrics and individual needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, and fixture expenses, as well as weekly payroll.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, demonstrating, selecting, carrying, or loading merchandise; respond promptly and knowledgeably to customer and employee questions.
Communicate stock, special-order, product-feature, application, and warranty information to customers, and provide customer-facing associates with needed tools and resources.
Lead daily price-change execution; audit and update price labels inside and outside the store.
Oversee stocking, facing, and pack-down of merchandise in assigned areas according to planograms.
Verify that signage, reorder stickers, pricing, product information, displays, resets, and bay integrity meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean, organized stores and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Maintain point-of-sale signage, including bin-plus-beam label stock; ensure bin locators are placed and price changes are activated.
Follow state-specific price-change guidelines under Pricing Policy SF-06.