Service Advisor Jobs

About The Position

Requirements

• At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• Be a team player who prioritizes customer experience and satisfaction.
• Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
• Have solid automotive service knowledge.
• Have an acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Technician background.

Responsibilities

• Serve as the communicator and liaison between customers and technicians.
• Develop estimates by costing materials, supplies, and labor and calculating the customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
• Present inspection results confidently to close work, build value, and maximize customer-pay work.
• Drive strong customer-pay labor per repair order and gross performance.
• Control timelines, approvals, and customer expectations.
• Maintain exceptional customer satisfaction index (CSI), retention, and revenue metrics.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs