Service Advisor

Van Horn Automotive Group • Plymouth, WI

18d

About The Position

Van Horn Dodge of Plymouth is hiring a Service Advisor, described in the posting as a Service Department Sales Consultant. This role is open to candidates beginning a career in the automotive industry as well as those seeking their next career step. No automotive experience is necessary because full training is provided. The position focuses on delivering a positive customer experience while coordinating vehicle repairs and service work.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Must be organized and reliable, and able to work in a fast-paced environment.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Greet customers promptly and pleasantly.
• Walk around vehicles with customers to determine needed repairs.
• Review vehicle maintenance history and make recommendations.
• Sell recommended service work to customers based on the mechanic’s diagnosis.
• Provide customers with written repair cost estimates and estimated repair times.
• Inform the dispatcher about incoming work and ensure technicians understand customer needs.
• Follow up with technicians and the parts department on repair progress to support timely completion.
• Notify customers about the status of their vehicles.
• Verify warranty and service contract coverage, and administer claims for qualifying repairs.
• Follow up with customers to ensure satisfaction.
• Review completed work and charges with customers or send a digital invoice for online payment.

Benefits

• Generous paid time off, including vacation, personal days, and holidays.
• No Sunday work.
• Gym/workout reimbursement.
• Tuition reimbursement.
• Health, dental, and vision insurance.
• 401(k).
• Paid volunteer time: 16 hours annually in addition to the paid time off plan.
• Employee discounts on vehicles, parts, and service.
• Employee Stock Ownership Program (ESOP).
• Employee referral program.
• Holiday parties, a Brewers game, a summer picnic, and other events.
• Professional work environment.
• Promote-from-within culture.
• Community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED