HR Service Delivery Advisor I

UNC Health • Morrisville, NC

2d • Hybrid

About The Position

The HR Service Delivery Advisor I is the first point of contact for former and current teammates and managers with general questions or issues involving benefits and other HR transaction needs. The advisor responds to inquiries and processes routine employee HR personnel transactions accurately and promptly. The role uses ServiceNow or a similar case-management tool to document and manage inquiries, coordinates with HR and cross-functional teams to resolve issues, and handles sensitive employee information confidentially. The position requires onsite presence once a week and is otherwise hybrid, based in Morrisville, North Carolina. It is a full-time, 40-hour-per-week day job.

Requirements

• An associate’s degree or equivalency as outlined under experience.
• Alternatively, with a high school diploma or GED, four years of relevant customer service experience.
• Ability to multitask and work quickly to resolve calls and cases in a fast-paced environment.
• Ability to meet established performance metrics for phone calls and ServiceNow case management.
• Strong written and verbal communication and interpersonal skills.
• Ability to organize and prioritize work and meet deadlines.
• Self-motivation, initiative, teamwork, and a positive attitude.
• Ability to adapt to new technology and learn new skills quickly, with strong attention to detail.

Nice To Haves

• Previous experience in Human Resources.
• Familiarity with ServiceNow or a similar case-management tool.

Responsibilities

• Serve as the initial point of contact for HR-related inquiries from employees and stakeholders.
• Respond to inquiries by phone, email, and chat with accurate and relevant information.
• Provide professional, friendly, and reliable customer support; listen actively and work to resolve concerns promptly.
• Meet or exceed performance metrics for phone-call handling and timely, accurate inquiry resolution.
• Use the ServiceNow case-management system to log, document, track, and manage inquiries and follow-up actions.
• Maintain accurate records of interactions and actions taken to support communication among HR team members.
• Collaborate with HR and cross-functional teams to resolve inquiries requiring specialized expertise.
• Process general employee HR transactions accurately and in compliance with established policies and procedures.
• Protect sensitive employee information and follow data-security protocols, data-protection regulations, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree