Client HR Business Advisor I

Paychex • Phoenix, AZ

9d

About The Position

Provide expert consultation to clients on human resources matters, best practices, and employee handbook options. Address and identify compliance concerns related to state and federal employment laws, ensuring clients are well-informed and compliant. The role supports clients through HR and employment-law inquiries, handbook creation and updates, service and account questions, and inbound and outbound calls. It also includes maintaining current knowledge of employment-law changes and participating in special projects as assigned.

Requirements

• At least 1 year of experience in client service, human resources, HR education, or a combination of these areas.

Nice To Haves

• Associate's degree.
• Innovation.
• Consulting.
• Customer service.
• Operations.
• Communication.
• Outbound calls.
• Billing.
• Labor law.
• Overcoming objections.
• Human resource management.
• Call center experience.
• Content creation.
• Inbound calls.
• New product development.
• Research and development.

Responsibilities

• Advise clients regarding human resources matters, best practices, and employee handbook options.
• Address and resolve client inquiries and concerns about human resources and employment law using appropriate resources.
• Build strong client relationships and provide high-quality service to maintain client satisfaction and retention.
• Maintain knowledge of trends and changes in employment-law legislation and communicate state and federal labor laws to internal partners and clients to support compliance.
• Offer innovative solutions or overcome objections when resolving problems.
• Follow up proactively and reactively with clients as necessary regarding HR or employment-law topics.
• Support client handbook creation and changes by partnering with clients to gather relevant information.
• Field inbound and make outbound calls to support clients with available products and services.
• Evaluate and respond to inquiries regarding client billing and account information.
• Participate in special projects as assigned.

Benefits

• Medical coverage.
• Virtual wellness classes.
• Tuition reimbursement.
• 401(k) with employer match.
• Adoption assistance.
• Financial assistance.
• Paid time off.
• Company holidays.
• Culture days.
• Work-life balance programs.
• Ongoing learning opportunities through training and development programs.
• Paid time off for volunteerism.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed