HR Solutions & Service Delivery Advisor

Phillips 66 • Bartlesville, OK

7d • $121,500 - $148,500

About The Position

The HR Solutions & Service Delivery Advisor leads the implementation and management of a portfolio of HR technologies that support effective service delivery and continuous process improvement. The role connects HR strategic priorities with the capabilities and constraints of the technology ecosystem, advises leadership on portfolio integration and investment priorities, and leads end-to-end delivery of HR processes and service experiences across multiple platforms.

Responsibilities span discovery, requirements gathering, process and solution design, development or configuration, data and integration design, testing, implementation, adoption, and transition to ongoing operations. The Advisor partners with vendors and implementation teams, supports HR information management platform administration and sustainment, and evaluates enhancements using operational feedback, usage data, metrics, and cross-functional input. The role also works with stakeholders to identify and govern AI and automation opportunities, maintains knowledge of the hire-to-retire lifecycle and global regulatory requirements, and uses reporting and analytics to assess adoption, service effectiveness, and improvement opportunities.

The position requires a bachelor's degree and at least three years of experience in HR, IT, HR technology, HRIS, business systems, or enterprise application delivery. Applicants must be legally authorized to work in the posting country. Preferred qualifications include experience with HR technology, ServiceNow HRSD, Moveworks or similar tools, Microsoft Power Platform, AI governance, enterprise integrations, Agile methods, and strategic change initiatives.

The posted base salary range is $121,500–$148,500. Certain eligible full-time employees may receive benefits including an annual variable cash incentive, an 8% 401(k) company match, a cash balance pension account, medical, dental and vision benefits, an employer contribution to a Health Savings Account for employees on an HDHP, and well-being programs and incentives.

Requirements

• Legally authorized to work in the posting country.
• Bachelor's degree.
• At least 3 years of experience in HR, IT, HR technology, HRIS, business systems, or enterprise application delivery.

Nice To Haves

• Ability to independently manage and prioritize a broad range of assignments while collaborating across departments and seniority levels.
• Strong collaboration, written and verbal communication, and analytical skills.
• Experience working with confidential information.
• Experience implementing, enhancing, or supporting HR technology or HRIS solutions.
• Experience with process mapping, future-state design, fit-gap analysis, requirements definition, or translating business processes into system capabilities.
• Experience with ServiceNow, preferably ServiceNow HR Service Delivery (HRSD), including workflows, case management, Employee Center or portals, knowledge management, lifecycle events, or configuration.
• Experience with Moveworks, conversational AI, enterprise search, or comparable employee-service automation.
• Experience with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI.
• Knowledge of AI governance frameworks and responsible and ethical AI use, including data privacy and sensitivity, risk assessment, guardrails, evaluation, monitoring, and approval processes.
• Experience with enterprise integrations, APIs, data mapping, data validation, integrated testing, user acceptance testing, release activities, or implementation handoffs.
• Experience with Agile project management methodologies.
• Experience facilitating cross-functional decisions and influencing, negotiating, and consulting with stakeholders in a matrixed environment.
• Experience planning and implementing projects and strategic change initiatives that deliver sustained impact.

Responsibilities

• Serve as a subject matter expert in HR service delivery, connecting strategic priorities to HR technology ecosystem capabilities and constraints.
• Advise leadership on technology portfolio integration, effectiveness, investment priorities, product roadmaps, and strategic portfolio performance metrics.
• Lead end-to-end solution delivery for HR processes and service experiences, including discovery, requirements, design, configuration or development, data and integration design, testing, implementation, adoption, and transition to operations.
• Manage solution delivery timelines, communications, and coordination across teams.
• Partner with vendors and implementation teams through delivery, deployment, and transition, ensuring solutions are integrated, scalable, and aligned with HR technology strategy.
• Evaluate and prioritize enhancements and additional functionality, considering impacts on processes, data, integrations, security, user experience, testing, adoption, and governance.
• Use operational feedback, usage data, metrics, and cross-functional input to guide ongoing improvement.
• Identify, evaluate, and prioritize AI and automation opportunities with stakeholders, ensuring alignment with strategic objectives and governance frameworks, including use case tracking, risk assessments, and enterprise AI policies.
• Support HR information management system administration and sustainment, including configuration, release coordination, troubleshooting, documentation, and governance.
• Maintain knowledge of technology trends and internal tools to identify cost-effective HR technology solutions.
• Apply broad knowledge of the hire-to-retire lifecycle and HR service delivery processes to support an integrated employee experience.
• Understand global regulatory requirements and partner with centers of expertise to maintain compliance of HR technology solutions and practices.
• Partner with HR and IT stakeholders to align business needs, influence decisions, and support solution delivery.
• Use operational reporting and analytics to measure adoption, service effectiveness, solution performance, and process improvement opportunities.

Benefits

• Annual Variable Cash Incentive Program (VCIP) bonus.
• 8% 401(k) company match.
• Cash Balance Account pension.
• Medical, dental, and vision benefits.
• Annual company contribution to a Health Savings Account for employees on an HDHP.
• Total well-being programs and incentives, including an Employee Assistance Plan, well-being reimbursement, and backup family care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level