HR Service Delivery Specialist

Nordic Investin Group•Stockholm, ME

About The Position

Nordic Investin is recruiting a HR Service Delivery Specialist on behalf of one of our partner companies. The partner is strengthening its capability in consistent HR services delivered through clear cases, knowledge and ownership. You will take responsibility for work that connects case management, employee data and knowledge articles, while ensuring that service metrics and process improvement receive appropriate discipline. The objective is progress that colleagues can use and leaders can evaluate. The people function combines employee experience, reliable judgement, usable processes and respect for sensitive information. You will work with managers, employees and specialist colleagues who bring different perspectives and time pressures. The partner values early questions, careful documentation and communication that is direct without becoming impersonal. You will be expected to improve the process while continuing to deliver it. This role calls for subject-matter depth and practical ownership. You will be expected to recognise when a decision needs wider expertise, make trade-offs visible and move work forward without creating unnecessary process. The role offers scope to shape how the organisation handles people questions and turn insight into practical improvements. The focus on consistent HR services delivered through clear cases, knowledge and ownership gives the role a clear mission and room to influence priorities and measures of success.

Requirements

Relevant experience delivering consistent HR services delivered through clear cases, knowledge and ownership in a demanding environment.
Strong working knowledge of case management and employee data.
Practical experience applying knowledge articles and service metrics.
Ability to assess risk, priorities and trade-offs involving process improvement.
Evidence of clear stakeholder communication and dependable end-to-end ownership.
Professional English and the judgement to work with sensitive or business-critical information.

Nice To Haves

Experience from shared services, growing companies or complex people operations.
Exposure to HR systems in a cross-functional environment.
Swedish language skills or experience working across Nordic organisations.

Responsibilities

Own the practical direction for consistent HR services delivered through clear cases, knowledge and ownership.
Translate goals and constraints into a clear approach for case management and employee data.
Establish useful standards, routines or artefacts around knowledge articles.
Coordinate stakeholders and dependencies affecting service metrics.
Use evidence and measurable outcomes to improve process improvement.
Strengthen knowledge sharing, decision quality and sustainable ownership across the team.