Service Advisor

Penske Automotive Group•Darien, CT

1d•Onsite

About The Position

Land Rover Darien, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver customer experiences. The Service Advisor acts as the liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repair information, and providing accurate cost estimates. The role focuses on helping customers understand and approve service requirements and repair orders, communicating with clarity and courtesy, and supporting customer satisfaction and dealership growth. The position primarily works in an automotive shop environment. The covered workspace may involve heat, cold, regular loud noise, and work-related safety hazards. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. The employee must be able to wear required personal protective equipment, including a respirator when required. Evening, weekend, and holiday work may be required.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Ability to take direction from multiple employees and prioritize work.
Ability to listen to customers and determine how to assist them.
Knowledge of automotive systems, tools, and repair processes.
Outstanding attention to detail and commitment to quality.
Ability to use technical reference materials and manuals in written and online formats.
Ability to explain technical terms to a non-technical audience.
Effective time-management and prioritization skills.
High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver’s license.
Ability to perform the described physical activities and wear required personal protective equipment.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule service appointments and review customers’ service histories.
Communicate vehicle maintenance and repair information to customers and provide accurate cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
Provide professional, clear, accurate, and courteous assistance with customers’ vehicle questions.
Contribute to a world-class customer service experience throughout the vehicle ownership journey.
Work toward challenging monthly goals and support dealership growth.
Prioritize work, follow quality and safety processes, and work collaboratively with the team.