Service Advisor

Pundmann Ford•St Charles, MO

12d•Onsite

About The Position

Pundmann Ford is seeking an energetic, dynamic, and customer-focused Automotive Service Advisor with Ford experience to join their Service Center. This role is the primary liaison between customers and service technicians, handling a high volume of repair orders. The Service Advisor is responsible for delivering outstanding customer service, translating technical vehicle needs into understandable language, and recommending necessary maintenance to ensure customer safety.

Requirements

1–3+ years of experience as a Service Advisor, Service Writer, or in a similar customer-facing automotive role preferred.
Ford experience is a MUST HAVE.
Strong general understanding of automotive systems, routine maintenance, and repair procedures.
Excellent verbal and written communication skills with the ability to build quick rapport with clients.
Proficiency with Reynolds & Reynolds or other dealership management software (DMS) is a plus.
Outstanding multitasking, time-management, and problem-solving abilities in a fast-paced environment.
Valid driver’s license with a clean driving record.
High school diploma or equivalent.

Responsibilities

Greet customers promptly and professionally, listen to their vehicle concerns, and set realistic expectations for service completion times.
Perform vehicle walk-arounds, accurately document customer complaints and vehicle symptoms, and input repair orders into the management system.
Serve as the main bridge between technicians and customers; clearly explain diagnostic results, technical recommendations, estimates, and repair timelines.
Upsell preventative maintenance services and required repairs based on manufacturer guidelines and technician recommendations.
Track the status of vehicles throughout the day, ensure parts are ordered promptly, and keep customers updated on any price or timeline adjustments.
Review completed invoices with customers, answer any questions regarding warranty or work performed.