Service Advisor

Blue Compass RV Nashville•Lebanon, TN

10d•$40,000 - $60,000

About The Position

Blue Compass RV is seeking a Service Advisor to serve as the primary liaison between customers and technicians and help deliver an exceptional customer experience while supporting service department success. The role involves guiding customers through service needs, making accurate recommendations, communicating repair progress, and supporting efficient service workflows. It suits a sales-minded professional who can identify additional service opportunities and handle challenging situations professionally and empathetically. Compensation is salary plus commission, with an average of $40,000–$60,000. Blue Compass RV describes itself as a fast-growing RV company based in Fort Lauderdale with more than 100 dealerships nationwide. The company offers team training, development, and career growth opportunities. This is an equal opportunity employer with a drug- and alcohol-free workplace.

Requirements

Strong sales mentality and ability to recommend and close additional services.
Excellent verbal and written communication skills.
Ability to handle customer concerns and service recovery situations confidently and professionally.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and follow-up skills.
Solid computer skills and ability to navigate service systems.
Team-oriented mindset and ability to work closely with technicians and leadership.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver’s license required.

Nice To Haves

Minimum of 1 year of service advisor, automotive, or related experience preferred.
Previous RV or camping lifestyle experience is a plus.
Automotive or service industry background preferred.
Strong customer service and problem-solving skills.

Responsibilities

Serve as the primary customer contact from service check-in through completion.
Build customer relationships and identify service needs using a sales-driven approach.
Provide accurate estimates for repairs and installations before scheduling.
Communicate with technicians to support accurate diagnostics and timely completion.
Keep customers informed about repair progress and manage expectations.
Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
Identify upsell opportunities to maximize service revenue.
Maintain accurate documentation, work orders, and communication records.
Manage multiple tasks in a fast-paced service environment.