Service Advisor

Swickard Edmonds, LLC, d/b/a Swickard Toyota • Edmonds, WA

10d • $50,000 - $120,000 • Onsite

About The Position

Swickard Toyota in Edmonds is seeking an experienced Service Advisor to join their high-volume Toyota store in Snohomish County. This role involves managing a full repair order load, communicating service needs to guests, coordinating with technicians, and building a returning guest base. The ideal candidate will have a strong CSI record, excellent communication skills, and a commitment to providing exceptional customer service. This is an opportunity to join a growing automotive group with a strong focus on hospitality and employee development.

Requirements

• 2+ years of service advisor experience at a franchised dealership
• A demonstrable CSI record
• Guests who return to you specifically
• A track record of clean, honest repair order communication
• Strong RO management skills -- able to carry a full advisor load accurately and efficiently without dropping commitments
• Valid driver's license with a clean driving record

Nice To Haves

• Toyota or Japanese brand experience strongly preferred
• Familiarity with Toyota's service culture, ToyotaCare programs, and the brand's high-retention ownership base
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent

Responsibilities

• Manage a full repair order load from write-up through vehicle return, setting accurate expectations on timeline, cost, and scope and following through on every commitment without exception.
• Communicate multi-point inspection findings to guests clearly and honestly, presenting additional service recommendations that protect their vehicle without pressure or oversell.
• Coordinate with technicians and parts throughout the repair process to keep workflow moving and guests informed of any changes in scope or timing.
• Build and maintain a returning guest book through consistent follow-up, proactive scheduling reminders, and the kind of service experience that makes guests ask for you specifically.
• Handle guest concerns and escalations with composure and a solution-first approach, resolving issues before they become complaints.
• Maintain accurate repair order documentation and DMS records throughout every transaction.

Benefits

• OTE of $50,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into service drive manager and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed