Service Advisor

Lithia & Driveway•Troy, MI

18d

About The Position

Lithia & Driveway is hiring a Service Advisor for Land Rover Troy Jaguar Land Rover Troy. The role serves as the liaison between customers and technicians, developing and presenting repair estimates and orders, communicating inspection results, and managing approvals, timelines, and customer expectations. The position focuses on customer satisfaction, repair-order performance, customer-pay labor, gross performance, retention, and revenue. Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and provides reasonable accommodations for qualified individuals.

Requirements

At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
Be a team player who prioritizes customer experience and satisfaction.
Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
Have solid automotive service knowledge.
Have an acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Technician background.

Responsibilities

Serve as the communicator and liaison between customers and technicians.
Develop estimates by costing materials, supplies, and labor and calculating the customer's payment, including deductibles.
Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
Present inspection results confidently to close work, build value, and maximize customer-pay work.
Drive strong customer-pay labor per repair order and gross performance.
Control timelines, approvals, and customer expectations.
Maintain exceptional customer satisfaction index (CSI), retention, and revenue metrics.