Service Advisor

TEC Equipment, Inc. • Fontana, CA

18d • $25 - $31

About The Position

TEC Equipment is hiring an entry-level Service Advisor for its Service Department. The Service Advisor serves as a liaison between customers and the shop, documenting service needs, managing work orders, and helping ensure customers’ equipment is repaired properly and on time. The company is willing to train the right person and offers an opportunity to grow a career with TEC.

TEC Equipment is headquartered in Portland, Oregon, and operates more than 30 locations across the western United States and the Midwest. Its business includes truck and trailer sales, parts, service, collision centers, fuel, leasing and rental, financing, and insurance.

The base pay range is $24.82 to $31.03. New hires may participate in TEC Equipment’s comprehensive benefits plan beginning on the first day of the month following their hire date. Employment offers are contingent on successful completion of applicable screenings.

Requirements

• Strong customer service skills, compassion for customers, and ability to work with people with a wide range of personalities and emotional states.
• Excellent oral and written communication skills; the role requires frequent, detailed documentation.
• Mechanical inclination and attention to detail.
• Proficiency with data entry and computer skills.
• Commitment to complete Service Advisor training.
• Valid driver’s license and ability to meet insurance requirements.

Responsibilities

• Inspect customers’ equipment, document findings, and use inspection sheets to record thorough information about vehicle service needs.
• Understand the work required and address customers’ specific concerns.
• Communicate with customers throughout the repair and payment process to provide a positive customer experience.
• Use the dealer management system to open and manage work orders and support efficient workflow and completion.
• Answer phones and greet customers professionally; provide customer service by phone, in person, and email.
• Track the status of trucks in the shop and update customers according to their preferred communication method.

Benefits

• Choice of two comprehensive medical plan options, including prescription drug coverage.
• Choice of two dental plans covering preventive and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed