Service Advisor Jobs

About The Position

Requirements

• At least 3 years of experience as a Service Advisor
• Basic understanding of automotive systems and terminology.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask efficiently in a fast-paced environment.
• Proficiency with computer systems and service management software.

Nice To Haves

• Technical certifications or experience with manufacturer service protocols is a plus.
• Bilingual abilities are a plus.

Responsibilities

• Greet customers promptly and professionally, listening carefully to their vehicle concerns.
• Explain recommended services and repairs, including pricing and time estimates.
• Schedule service appointments and manage workflow to optimize technician productivity and customer satisfaction.
• Coordinate with service technicians to ensure accurate diagnosis and timely completion of repairs.
• Maintain clear communication with customers regarding vehicle status, additional findings, and completion timelines.
• Process service orders, invoices, and warranty claims accurately.
• Follow up with customers post-service to ensure satisfaction and loyalty.
• Stay up-to-date on vehicle models, service procedures, and dealership promotions.

Benefits

• Competitive salary based on experience
• NO Sundays
• Annual awards and bonus recognition programs
• Comprehensive benefits package, including health, dental, and vision insurance, life and disability insurance, 401(k) with employer match, paid time off, and holiday pay
• Employee discount program
• Ongoing training, growth, and advancement opportunities