BMW Service Advisor
Hoffman Auto Group•Waterbury, CT
•$17 - $20•Onsite
About The Position
The BMW Service Advisor handles customers throughout the entire service experience, with customer satisfaction as the number one priority. The position does not lead others. The Service Advisor is expected to meet or exceed manufacturer customer satisfaction standards, achieve production metrics set by management, process documentation to state and manufacturer standards, and complete required certification training.
Requirements
- High school diploma.
- One to two years of experience in a customer-service-oriented environment is preferred.
- Ability to adapt to and embrace change with an internal and external customer-centric mindset.
- Commitment to advocating for teammates and to technology advancement.
- Effective oral, written, and listening communication skills.
- Ability to work well with customers and strive to resolve issues they raise.
Nice To Haves
- One to two years of experience in a customer-service-oriented environment.
Responsibilities
- Handle customers throughout the entire service experience, prioritizing their satisfaction.
- Remain at or above the manufacturer CSI standard.
- Meet production metrics prescribed by management.
- Process all documentation to state and/or manufacturer standards.
- Complete all training required for certification as prescribed by management.
- Work to resolve customer issues and promote a positive image of the company.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability coverage.
- Basic and supplemental life insurance.
- 401(k) retirement savings with company match.
- Tuition reimbursement.
- Loan reimbursement.
- Charity gift donation matching.
- Professional development opportunities through Hoffman University.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
