BMW Client Advisor

Hendrick Automotive Group

2d•Onsite

About The Position

The BMW Client Advisor sells new or used vehicles at a profit to the dealership while ensuring customer satisfaction. The role has no direct supervisory responsibilities. The position requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Duties are performed throughout the premises, indoors and outdoors, and during customer test drives. The employee may encounter various work environments and tasks, with frequent movement around company facilities and the outdoor car lot to interact with customers and other departments. The work involves heavy standing. The employee is regularly required to talk or hear and frequently required to stand, walk, and sit. Candidates should have a high school diploma and automotive work or educational experience. Up to three years of work experience is desired, and prior sales and/or customer service experience is preferred. The role requires a valid driver's license, intermediate knowledge of Microsoft Office products, and the ability to learn customer-management web applications. Candidates should be able to understand and follow instructions, communicate effectively with customers and company personnel, read and comprehend written materials, present information in one-on-one and small-group settings, perform basic arithmetic, and use common sense to carry out instructions and handle standardized situations. Reasonable accommodations may be made to enable individuals with medical conditions to perform essential functions.

Requirements

High school diploma.
Automotive field of study or work experience desired.
Up to three years of work experience desired.
Prior sales and/or customer service experience desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small-group situations to customers and other employees.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.
Ability to talk or hear regularly and stand, walk, and sit frequently.

Nice To Haves

Prior sales and/or customer service experience.
Automotive field of study or work experience.
Up to three years of work experience.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle desired.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a demonstration drive.
Suggest optional equipment for customers to purchase.
Compute and quote sales prices, including tax, trade-in allowance, and discount.
Complete paperwork accompanying vehicle sales, including sales slips or sales contracts.
Arrange vehicle delivery and registration.
Research availability of models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned and follow other instructions from a supervisor.