BERT OGDEN BMW PARTS ADVISOR

Bert Ogden Olds Nissan & BMW Inc•McAllen, TX

About The Position

The Parts Advisor sells parts to customers over the counter, through the shop, and by phone. The role supports customers, technicians, outside sales representatives, and other dealership departments while maintaining accurate parts records, organized inventory, and a clean parts area. The Parts Advisor reports to the Parts Manager and is part of the Parts Department. The role requires a high school diploma or equivalent, the ability to read and comprehend instructions and information, and a professional appearance. Candidates must be at least 21 years old, hold a valid Texas Driver License, and pass a drug test and background check. One year of automotive parts department experience and one year of sales experience are preferred. A dealership uniform is required at all times.

Requirements

Must be 21 years old or older.
Must pass a drug test.
Must pass a background check.
Must have a valid Texas Driver License.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Ability to work well with the public, sometimes with several customers at a time.
Must wear a dealership uniform at all times.

Nice To Haves

One year of experience in an automotive parts department preferred.
One year of sales experience preferred.

Responsibilities

Handle telephone orders efficiently.
Prepare parts counter sales tickets thoroughly and cost parts on repair orders.
Assist with receiving parts in the shipping area; check invoices against orders and promptly stock shelves.
Maintain orderly parts storage, clean and clearly labeled bins, aisles, and storage areas, and uncluttered front and rear counters.
Notify technicians, service desk staff, and customers when ordered or special-order parts arrive.
Help walk-in customers select parts, suggest companion requirements, promote specials, and expose customers to the full product line.
Pull purchased parts from stock; determine availability and submit emergency orders when requested by customers or technicians.
Assist outside sales representatives with their orders.
Prepare orders for daily shipment, delivery, or pickup.
Review WILL CALL and BACK ORDER files weekly and return items to vendors or stock items that are no longer required.
Solicit assigned accounts by phone.
Ensure technicians present a repair order before parts are charged out.
Display seasonal parts and accessories attractively; keep parts catalogs and price books current.
Issue credit slips for returned parts after verifying the original invoice or its number; obtain approval for exceptions from the Parts Manager or Office Manager.
Provide customers with the white copy of the invoice after removing the tear strip.
Replenish assigned inventory daily and advise the Parts Manager when department areas are not in satisfactory condition.
Keep current on new products and product updates, and participate in available training programs.
Provide friendly, professional, and efficient service to customers, co-workers, and other dealership departments.