Bert Ogden Cadillac Edinburg Mobile Service Technician

Bert Ogden Cadillac•Edinburg, TX

12d

About The Position

The Mobile Service Technician drives a dealer-provided service vehicle to customers’ homes or workplaces to perform maintenance and light repairs on-site. The technician travels to scheduled appointments within a 25-to-50-mile radius and provides clear communication, professional service, and a tidy job site. The role uses a tablet-based workflow to document estimates, approvals, parts usage, notes, and photos, and includes maintaining and restocking van inventory. The technician follows spill-prevention and environmental procedures, works with service and parts teams, supports occasional special events and fleet days, and follows Bert Ogden policies and technician procedures.

Requirements

Ability to read and comprehend instructions and information.
Strong maintenance and light mechanical skills, including brakes, batteries, tires, filters, and fluids, and basic diagnostic skills.
Excellent customer-service communication skills.
General mechanical skills and manual dexterity.
Good judgment.
High school diploma or equivalent.
Valid Texas Driver's License and maintenance of a clean driving record.
Pass a background check and drug test.
Be 21 years old or older.
Ability to lift up to 50 pounds; stand for extended periods; and perform physically demanding tasks including bending, stooping, and reaching.
Ability to work in varying environmental conditions, including exposure to heat, cold, noise, and chemicals.
Ability to travel.

Nice To Haves

Bilingual in English and Spanish.
ASE certification.
Two or more years of professional automotive service experience.

Responsibilities

Travel to scheduled appointments within a 25-to-50-mile radius.
Perform mobile maintenance and light repairs, including oil, filter, battery, brake, tire and rotation, wiper, fluid exchange, inspection, bulb replacement, diagnostic scan, software reset, and update services as applicable.
Verify customer concerns, diagnose issues, and recommend safe, transparent repairs using photos or video.
Close out work in a tablet-based workflow, documenting estimates, approvals, parts usage, notes, and photos.
Maintain van inventory and request parts and restock the van as needed.
Follow spill-prevention and environmental procedures.
Maintain a clean and safe mobile workspace.
Deliver positive customer experiences through clear communication, professional appearance, and a tidy job site.
Track and meet KPIs for punctuality, first-time-fix rate, quality/comeback rate, CSI, and upsell attachments.
Support occasional special events and fleet days.
Collaborate with service and parts teams.
Follow technician procedures and processes aligned with Bert Ogden policies.
Perform other duties as assigned.