Family Service Advisor

Service Corporation International • Montgomery, AL

2d • $50,000 - $100,000

About The Position

The Family Service Advisor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The advisor builds relationships with families and community members, explains the benefits of pre-planning, and coordinates with funeral home and cemetery colleagues to provide continuous, high-quality service.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Pass the company’s internal presentation certification within 30 days of hire.
• Ability to drive frequently and obtain and maintain an insurance license if required by applicable law.
• Ability to treat others with empathy and respect.
• Computer and some software knowledge.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.
• Insurance license, if required by state or province law.

Responsibilities

• Prospect for 1–2 hours each day, obtain referrals, build community and civic relationships, and present services to families.
• Track activity levels to maintain productivity.
• Respond to family inquiries promptly and professionally, listen to families’ needs, and offer appropriate solutions.
• Stay in contact with families, prepare for appointments, follow through on problems and requests, and seek referrals through trust-based relationships.
• Educate families about pre-planning and protection for family members, relatives, and friends.
• Coordinate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
• Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED