Service Advisor

C. Harper Chevrolet / Cadillac • Belle Vernon, PA

1d

About The Position

C. Harper Auto Group is seeking an experienced Automotive Service Advisor to provide excellent customer service and coordinate efficient vehicle maintenance and repair. The position involves assessing customer concerns, explaining service recommendations, coordinating work with the service department, and maintaining accurate records and payments. The shop is air-conditioned. The opening is available because an advisor was promoted to management. A sign-on bonus of up to $2,500 is offered to candidates with at least five years of experience in a similar position.

Requirements

• High school diploma or equivalent.
• Comprehensive understanding of automotive systems, maintenance procedures, and repair techniques.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to customers.
• Proficiency with CDK software systems for scheduling, invoicing, and record-keeping.
• Strong customer service skills and ability to build rapport and trust.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Valid driver’s license.
• Strong attention to detail and organizational skills.
• Ability to read, write, and speak English fluently.

Nice To Haves

• Post-secondary education in automotive technology or a related field.
• Previous experience in automotive service advising or customer service roles.
• At least five years of experience in a similar position for eligibility for the sign-on bonus.

Responsibilities

• Greet customers professionally and conduct vehicle walk-arounds to assess service needs.
• Listen to customers’ concerns and document vehicle symptoms for technician diagnosis.
• Resolve customer issues promptly and professionally, building customer satisfaction and long-term relationships.
• Review service history and customer concerns during vehicle walk-arounds.
• Use the SAVI dongle at every write-up to support warranty compliance and accurate service records.
• Explain and offer maintenance packages according to the GM owner’s manual.
• Schedule service appointments based on customer preferences and service department availability.
• Keep customers informed about service progress, updates, and additional recommendations.
• Use the CDK site to send digital quotes, photos, and videos to customers for approval and maintain site utilization metrics.
• Ensure services and repairs are completed promptly and to high quality standards.
• Create and maintain accurate service records, service histories, and invoices.
• Process customer, fleet, and extended warranty payments and explain billing.
• Uphold company standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations.
• Concentrate and complete tasks efficiently in a dynamic, interruptive environment.

Benefits

• Competitive pay plans, including salaried pay plans and commission percentages.
• Monthly performance-based competitions with cash or gift card incentives.
• Medical, dental, and vision insurance, including a medical plan option at no cost to the employee.
• 401(k) plan with annual company contribution.
• Pro-rated paid time off beginning on the 91st day of employment.
• Short-term disability coverage at no premium to the employee, with optional buy-up coverage.
• Life insurance coverage at no premium to the employee, with optional buy-up coverage.
• Growth and promotion opportunities within the business.
• Sign-on bonus of up to $2,500 for candidates with five or more years of experience in a similar position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED