Dealership Service Advisor - Key Ford of Rockland

Key Auto Group • Thomaston, ME

2d

About The Position

Key Auto is hiring a Dealership Service Advisor for Key Ford of Rockland. The role offers commission-based compensation with unlimited earning potential and a career path for growth. Key Auto promotes from within, and some current managers began their careers in entry-level positions. The Service Advisor oversees service orders and the drive lane, helps ensure customers receive effective service, and supports the daily operations and performance of the service department.

Requirements

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
• Ensure technicians' time is consistently sold to service customers and distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee administration of warranty claims, and train and supervise the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies, adhere to company standards, and encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with the factory and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Paid time off and vacation.
• Short- and long-term disability, flex, and life benefits.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed