Dealership Service Advisor - Key Motors of Newport

Key Auto Group • Newport, NH

1d

About The Position

Key Auto Group is seeking a Dealership Service Advisor for Key Motors of Newport. The company emphasizes a team-focused culture, professional development, and promotion from within. The Service Advisor oversees service orders and drive-lane workflow, supports customers throughout their service experience, coordinates technicians and service department employees, and helps ensure the department meets company standards and customer satisfaction goals.

Requirements

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
• Ensure technicians' available time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee warranty claim administration, as well as training and supervision of the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with matching.
• Paid time off and vacation.
• Short- and long-term disability, flex, and life benefits.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed