Dealership Service Advisor - Key Motors of South Burlington

Key Auto Group•South Burlington, VT

About The Position

Key Auto is hiring a Service Advisor at Key Motors of South Burlington. The role offers commission-based compensation with unlimited earning potential and a career path for growth and advancement in the automotive industry. Key Auto promotes from within, and some current managers began in entry-level positions. The Service Advisor oversees service orders and drive-lane workflow, supports customers throughout their service experience, and coordinates work across the service department. The role also includes assisting with vehicle diagnosis, managing warranty claims, supervising and training service employees, and collaborating with upper management on staffing and disciplinary decisions.

Requirements

Excellent organizational skills.
Demonstrated ability to manage others.
Time management skills.
Strong customer communication skills.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and carry out assignments that help create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty claim administration, as well as training and supervision of the service department.
Set schedules and assign tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with manufacturers and foster positive employee relations.
Collaborate with upper management on service department hiring and discipline decisions.