Dealership Service Advisor - Key Motors of South Burlington

Key Auto Group•South Burlington, VT

About The Position

Key Auto is seeking a motivated professional to join Key Motors of South Burlington as a Dealership Service Advisor. The role offers commission-based compensation with unlimited earning potential and a career path for growth. Key Auto promotes from within, and several current managers began in entry-level roles. The Service Advisor oversees service orders and drive-lane workflow, supports customers throughout their service experience, and helps ensure the service department operates effectively. The position also involves coordinating technicians, answering questions about vehicle issues and service, supporting warranty claims, and contributing to department staffing and employee management.

Requirements

Excellent organizational skills.
Demonstrated ability to manage others.
Time management skills.
Excellent communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and perform additional assignments that help create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person.
Ensure technicians’ daily inventory of time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty-claims administration, as well as training and supervision in the service department.
Set schedules and assign tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory or factories and foster positive employee relations.
Collaborate with upper management on service department hiring and discipline decisions.