Dealership Service Advisor - Key Motors of Newport

Key Auto Group•Newport, NH

14h

About The Position

Key Auto Group is seeking a Dealership Service Advisor for Key Motors of Newport. The organization emphasizes a team-oriented culture, professional development, and promotion from within. The Service Advisor oversees service orders and drive-lane workflow, supports customers throughout their service experience, and helps manage the service department’s daily operations. The role works with technicians, customers, factory representatives, and upper management to deliver effective service and maintain customer satisfaction.

Requirements

Excellent organizational skills.
Demonstrated ability to manage others.
Time-management skills.
Excellent communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty-claim administration, and train and supervise service department staff.
Set schedules and assign tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with factory representatives and foster positive employee relations.
Collaborate with upper management on service department hiring and discipline decisions.