(USA) Tire and Battery Service Advisor

Walmart•Las Cruces, NM

1d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports operations and member service in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor while following safety policies, handling requirements, and company standards. It includes presenting merchandise, maintaining displays, pricing and signing products, and managing damaged goods, claims, returns, shrink, and supplies. The advisor monitors tire and battery orders, helps members arrange installation appointments, communicates changes or cancellations, suggests alternatives, and assists with tire maintenance and repair services. They provide informed product and service recommendations, explain warranties, resolve member concerns, and promote TBC offerings. They also triage service-bay workflow, prioritize appointments, and coordinate recommendations with the TBC Team Lead or Technicians to meet service needs efficiently. The position requires safe operation of TBC equipment, completion of vehicle service requests and tests, accurate documentation, and use of point-of-sale hardware and digital tools. The advisor models high-quality service, helps train and develop team members, and follows company policies, procedures, ethics, and compliance standards. Work also includes assisting with purchases, payments, returns, refunds, and exchanges, and collaborating with colleagues and business partners to complete priorities and improve operations.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, observing forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised in accordance with company policies, including proper handling of claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, support purchase and service decisions, and resolve concerns.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow using Sam’s Garage, assess queue requirements and service times, prioritize appointments, and make recommendations to the TBC Team Lead or Technicians.
Use and apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Model high-quality service and products, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Engage with members professionally and empathetically, including in challenging situations; operate registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Support a respectful, inclusive, and collaborative workplace; build trusting relationships; recognize others’ contributions; and help develop and mentor team members.
Follow TBC safety, security, legal, and service guidelines; provide correct information; meet member needs in a timely manner; report complaints and hazards; and use equipment and supplies correctly.
Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report shrink issues and other problems.