Truck Service Advisor I

TravelCenters of America•Oak Grove, MO

About The Position

The Truck Service Advisor provides first-rate customer service through knowledge of the products sold and services provided by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, helping return travelers to the road better than they came. The advisor works in a service-focused team environment, generates revenue through professional suggestive selling, and processes work orders and customer transactions. The position also involves coordinating parts and deliveries, preparing shift reports, and maintaining clean, safe service and customer areas. The role may involve outdoor conditions in all seasons, loud noise, fumes, particles, moving mechanical parts, vibration, dirt, dust, grease, oil, gas, and concentrated cleaning solutions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customers with service and information about products and services.
Use suggestive selling to help generate revenue while maintaining professional conduct and integrity.
Write, detail, and process work orders and over-the-counter transactions, including properly preparing ETA work orders.
Secure purchase orders and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showrooms, and customer restrooms.
Maintain the safety of customers and team members.