(USA) Tire and Battery Service Advisor -FT

Walmart•Scarborough, ME

1d•$22 - $30•Onsite

About The Position

The Tire and Battery Service Advisor works in the Tire and Battery Center (TBC), providing members with tire and battery product recommendations, service support, and a safe, organized shopping and service experience. The role monitors orders and installation appointments, communicates changes, assists with tire maintenance and repair services, and helps prioritize service-bay workflow. Advisors use product knowledge, Sam’s Garage, reference materials, and technology to support member decisions and efficient operations. The position also supports sales-floor merchandising, inventory handling, point-of-sale transactions, safety and compliance, and the training and development of team members. It requires professional, empathetic interaction with members and coworkers, adherence to company policies and procedures, and safe operation of TBC equipment.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify needs, recommend suitable tire and battery products, explain warranties, support purchasing and service decisions, and resolve concerns.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
Triage and prioritize service-bay workflow by reviewing Sam’s Garage, identifying waiting members and queued services, estimating service times, and recommending workflow adjustments to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, enhance service, make real-time decisions, access product and training information, and encourage adoption of new tools.
Model high-quality member service, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures and membership and payment types.
Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
Complete work assignments by setting priorities, meeting deadlines, collaborating with stakeholders, communicating progress, recommending improvements, and adapting to change and feedback.
Promote respect, belonging, teamwork, integrity, customer and member service, continuous improvement, and responsible use of technology.
Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; report complaints, hazards, and problems; use equipment and supplies correctly; and complete required documentation.
Follow point-of-sale procedures and applicable laws, prevent shrink, assist members with payments, returns, and item locations, complete sales promptly, and report complaints and problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for uses such as vacation, sick leave, and holidays.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.