AutoNation Ford of Bradenton - Service Advisor

AutoNation • Bradenton, FL

1d

About The Position

The Service Advisor serves as the link between customers and Service Technicians in AutoNation’s service department. The role involves explaining technicians’ recommendations in clear, accessible language and identifying appropriate additional services to help keep customers’ vehicles safe. Service Advisors work in the service lane, use technology and automotive knowledge to identify service opportunities, and provide a positive experience that builds customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs through customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Create repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to help ensure timely completion of work.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure their satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED