AutoNation Ford of Panama City - Experienced Service Advisor

AutoNation • Panama City, FL

10d

About The Position

AutoNation is one of the largest automotive retailers in the United States, providing new and used vehicles, financing, parts, maintenance, and repair services. The Service Advisor is part of a nationwide team servicing customers’ vehicles and building customer loyalty. Working in a service department, the Service Advisor serves as the liaison between Service Technicians and customers, explains technician recommendations in clear language, and identifies relevant opportunities to help keep customers’ vehicles safe. The role involves active participation in the service lane and use of technology to support customer service and sales.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative sales process to help customers plan ongoing required vehicle maintenance.
• Create repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to assist customers effectively.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED